Troubleshooting kiosk offline sync

Both floor kiosks (Inspector Capture at /control/capture/floor and Toolmaker Jobs at /tool/jobs/floor) keep working through connection drops. This guide explains the sync states the kiosk shows, what happens when the connection returns, and what to do if an entry fails to upload.

What you see when the connection drops

The sync chip in the kiosk header changes to Offline, with a count of entries waiting to sync when there are any. A Working offline banner confirms you can keep going: readings, work logs and photos are saved on this device and sync automatically when the connection returns. On the capture kiosk, in-spec and out-of-spec feedback still shows instantly, because the limits were loaded with the working set.

What happens when the connection returns

The kiosk uploads waiting entries on its own; the chip shows Syncing with a count, then All captures synced (or All work synced on the jobs kiosk) once nothing is left waiting. Each entry is replayed with the true time it was recorded on the device and the user who recorded it, so the record trail reads exactly as if the connection had never dropped. Nothing is uploaded twice.

When an entry shows as failed

If an upload is rejected, the kiosk shows a failed panel listing each item, with the note that they are safe on this device. Press Retry next to an item when you have a connection; the kiosk moves it back to waiting and uploads it. If the same item keeps failing, note what it is and tell your supervisor; do not clear the device or sign a different user in over unsynced work.