Troubleshooting notifications not arriving
Why an expected notification did not show up: in-app drawer versus email, your preference settings at /access/notifications, dismissed items and spam filters.
VoraSuite notifies you two ways: in-app, through the notification drawer in the topbar, and by email, either immediately or bundled into a digest. When something you expected does not arrive, the cause is usually a preference setting. Preferences live at /access/notifications.
In-app drawer versus email
These are separate channels with separate switches. For each product module, your preferences carry a Show in drawer switch for in-app alerts and an Allow email switch for email. An alert can appear in the drawer while never being emailed, or the other way round, depending on how each switch is set. Check the switch for the channel you were expecting.
Email thresholds and digest cadence
Email delivery also respects a severity threshold per preference: options run from All severities up to Critical only. If the threshold is set higher than the severity of the alert, no email is sent even with email allowed. Separately, the Digest setting (No digest, Daily or Weekly) bundles lower-priority items; with a digest cadence set, individual items wait for the next digest instead of arriving one by one.
Dismissed notifications
Dismissing a notification in the drawer hides it for you only; it does not delete the record or affect anyone else. A dismissed item also drops out of the needs-attention panels. If you dismissed something and need its details again, an administrator can find the underlying event in the relevant register or in System Review.
If email still does not arrive
- Check your spam or junk folder, and any company mail quarantine.
- Confirm the email address on your account at /access/account is the one you are checking.
- Ask a colleague with the same preference whether they received it, to separate a delivery problem from a preference problem.
- Critical alerts remain visible in-app even when email noise is reduced, so check the drawer as the source of truth.
Still stuck? Get support or contact the team. Support replies personally, typically within one business day.